Winchester Monument Privacy Statement

At Winchester Monument, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Statement outlines how we collect, use, and safeguard your data when you interact with us, whether in person, over the phone, or through our website.

1. Information We Collect

• Personal Information: We may collect personal information such as your name, address, phone number, email address, and other details necessary to provide our services, including consultations, order processing, and customer support.

• Payment Information: For the purpose of processing payments, we may collect credit card numbers, billing addresses, and other payment-related information. This information is securely processed and stored according to industry standards.

• Communications: We may collect information from any communication you have with us, including emails, phone calls, and messages. This helps us to better understand your needs and provide personalized service.

• Website Usage Data: When you visit our website, we may collect information about your browsing behavior, such as your IP address, browser type, and pages visited. This data helps us improve our website and services.

2. How We Use Your Information

• Service Provision: Your personal information is used to process orders, create custom monuments, schedule installations, and provide ongoing customer support.

• Communication: We use your contact information to communicate with you regarding your order, respond to inquiries, send newsletters, and provide updates on our services.

• Payment Processing: Payment information is used solely for processing transactions and is handled with the highest level of security.

• Improvement of Services: Data collected from website usage and customer feedback is used to improve our products, services, and customer experience.

3. Sharing Your Information

• Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, delivery services, and IT support. These providers are contractually obligated to keep your information secure and confidential.

• Legal Compliance: We may disclose your personal information if required by law or in response to legal requests, such as subpoenas or court orders.

• Business Transfers: In the event of a business merger, acquisition, or sale, your information may be transferred as part of the business assets. We will notify you if such a transfer affects your personal information.

4. Data Security

Winchester Monument takes the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include secure storage, encryption, and access controls.

5. Your Rights and Choices

• Access and Correction: You have the right to access the personal information we hold about you and request corrections to any inaccuracies. You can do this by contacting us directly.

• Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

• Data Deletion: You may request the deletion of your personal information, subject to legal requirements that may mandate data retention.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site. You can control cookies through your browser settings and opt out of certain tracking activities.

7. Changes to This Privacy Statement

We may update this Privacy Statement occasionally to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated statement on our website and indicating the latest revision date.

8. Contact Us

If you have any questions or concerns about this Privacy Statement or how we handle your personal information, please get in touch with us at:

Winchester Monument
300 1st Ave.
Winchester, TN 37398